If you didn’t save your passport to your phone at the time of checking out, you can access your pass from your confirmation email or from the text message that was sent to your phone when you completed your user registration.

Email

• Use your search bar in your inbox and type “Order Confirmation from Good Business Network of Washington” . 

• Click on email and view your pass now.

Text

• In your message app use the search bar and type “Your pass from Good Business Network is ready!”.

• Click on the link and save the pass to your phone.

• Click on the question mark and follow instructions for ‘How to Add Pass to your phone’ if you are struggling with saving it to your phone.

Once you have located your confirmation email, click on the link to download your pass. Follow the instructions to “Save Pass to your Homescreen.”

The Aire Craft Festival digital passport will be active from August 1 - 31, 2026. Clicking on the calendar icon in the mobile pass will also let you know when you can start using the pass, or if it’s already activated. You can also see the date your pass expires.

Allowing location services allows you to use map view in real time using your phone’s GPS chip as well as access directions if needed. Location services are required to utilize the GPS check-in capability for this passport. Click the ? (question mark) on the home screen of your pass to learn how to add location services.

This digital passport uses geo-location services (GPS) to check in.

1. Once you’ve arrived onsite, select the location profile either from the map view or the profile list.

2. You will then select the “CHECK-IN” button under the “Things To Do” text on the profile page.

3. On the next screen, click on the “CHECK-IN” button near the bottom (below “frequency”).

4. The next screen will ask you to Validate Your Location – hit Continue must allow location services on your phone and be within the GPS range onsite in order to check in.

When your check-in is successful, you will see a gray checkmark with a timestamp indicating success.

For most locations (cultural organizations and small businesses), you can check in once per week. For special events, you will have the opportunity to check in ONCE, during the days/times specified on the event profile. The check-in functionality for special event listings will only be available on the day of the event.

If you have successfully checked in to at least one location, you are automatically eligible for the prize drawing! Full details for prize packages and tiers of eligibility will be posted here in July before the pass begins on August 1.

No, there is only a digital pass that will be completely saved and accessed from your phone. There is nothing to print or redeem. All you need is a smartphone that’s connected to wifi and you’re good to go!

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request 

All we need is the email address you used during checkout. A new link will be sent immediately via email and text message.

If you’re still having trouble, our Customer Service team can be reached in the following ways:
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 921-5333